Charter Paperwork

• As the lead passenger, please sign your Terms & Conditions within 72 hours of making a deposit. 
• All other adult passengers are required to sign our terms and conditions
• Please submit your Guest List as soon as possible to ensure MyAccount invitations are sent to all adult guests. 
• View the Terms & Conditions here.

Guest information is the detail of who is travelling with you. Telling us who is on board with you in advance will save you vital time upon arrival at the base. Submitting your complete Guest List is a 3-step process.

1. As the lead charterer, you must submit the Guest List on the Advanced Guest Information platform.
   In order to complete the Guest List, you will require the following information about your fellow guests:

• Full names of guests (as per passport)
• Individual email addresses – this gives your guests access to their own MyAccount and must be correctly submitted
• Age groups: Adult (over 18), Child (2-17) and Infant (0-under 2)
• Role on boat (crew, first mate, skipper)
  Note: The form will not save until you press submit on the final step.

Completing guest information will take 5-15 minutes to complete depending on the number of guests in your party. This should be completed as soon as possible and is required for ALL passengers including children and infants.

Once you have submitted your Guest List on Advanced Guest Information platform, adult passengers will receive an emailed invitation to login to their MyAccount to view their pre-travel checklist of tasks .

Should you need to add or remove a passenger after having submitted the Guest List form, please contact our Pre-Travel team to adjust your total crew number. Once your crew number has been increased/decreased on your booking, please only submit the Guest List form for the new passenger(s).

2. All passengers must complete their own Advanced Guest Information form to ensure proper preparation of your boat and compliance with legal requirements and should be completed at least 90 days prior to your charter start date.
   You and your guests will need the following information to complete the Advanced Guest Information form:

• Full name (as per passport)
• Email address (or the email address of the parent/guardian responsible for a child or infant)
• Full passport information
• Address information
  Note: The form will not save until you press submit on the final step.

2. All passengers must complete their own Arrival Information form at least 90 days prior to departure
   You and your guests will need the following information to complete the Arrival Information form:

• Arrival method (include flight number and arrival airport if arriving by plane)
• Arrival date and time

Pay the balance of your charter 120 days prior to departure 

• Certain regions require formal certifications to charter a Sail or Power yacht.  Check your destination Resume & Requirements here. 
• If your chosen region does not require a formal certification, it is mandatory to submit a Sailing or Power Resume in advance of your charter. 
• If you are chartering a crewed yacht, or a skipper, with us, please note you do not require any previous experience. 

• The Chart briefing will provide detail of the cruising ground. 
• Chart Briefing is to be watched by the Skipper & First Mate. 
• Take note of any questions you may have to ask the team on base. 
• View the chart briefing here. 

• The Health & Safety of our guests is a priority.  
• Watch this video to understand the safety requirements and equipment that you will find onboard our yachts. 
• All passengers must watch this briefing prior to leaving the marina. 
• View the Health & Safety briefing here. 

Get excited about your trip! View our destination eguides for everything you need to know about our base location and whilst out on the water! 

Take the hassle out of arriving at the base and pre-order your food and beverages to be onboard upon arrival. This is available at most bases. Learn more here.

• If you have booked a crewed yacht charter your food and beverages will be included. 
• Please complete your online crewed preference sheet so the team can take your food preferences into consideration. 

Contact the Pre-Travel team on paperwork@thlmarine.com 

Clear Cache and try again, if unsuccessful, contact paperwork@thlmarine.com 

• Where possible, please ensure that each passenger has an individual email address as this will make the MyAccount process seamless. 
• If you wish to use the same email, your guests’ tasks will only be visible on the lead passenger profile. 
• When viewing briefing videos, these should be watched together. 

• Please refresh MyAccount after completing each task. 
• If MyAccount does not update, please continue and complete all tasks. 
• If after 24hours the system has not updated, contact paperwork@thlmarine.com  
• Your guest information task will remain incomplete until you have provided your arrival details. This can be provided at any stage during your pre-departure process. Arrival details are essential for our base teams, so please ensure that this is complete. 

• The tasks will remain greyed out until you have signed your terms & conditions.
• Please check if you have logged into the correct brand.
• If you have a Sunsail booking and log into The Moorings MyAccount, it will display the message: “Charter not found! Sorry, we couldn’t find the charter you’re looking for”.

Your guest information task will remain incomplete until you have provided your arrival details. This can be provided at any stage during your pre-travel process. Arrival details are essential for our base teams, so please ensure that this is complete. 

• The Lead Passenger must complete your guest information including individual email addresses, for all passengers. 
• Once this is received, all adult passengers will receive an email inviting them to their own MyAccount which will have tasks relating specifically to passengers. 

• We will never ask for information that we do not need. 
• Depending on the destination you are visiting, the Port Authorities have varying requirements. 
• Providing this in advance will ensure delays upon arrival are minimised. 

• You need to submit your information as soon as possible. 
• Each guest should take around 5 minutes to submit, providing you have the correct information on hand, however, you have up to 60 minutes to submit per guest. 

• You must complete your guest information including individual email addresses, for all passengers. 
• Once this is received, all adult passengers will receive an email inviting them to their own MyAccount where they will find a link to their personalise Terms & Conditions to sign. 

• The safety of our customers is a priority. 
• In certain destinations a legal, and a port authority requirement to hold a formal certification. 
• If your chosen region does not require a formal certification, it is mandatory to submit a Sailing or Power Resume in advance of your charter to ensure you have the correct experience to handle our yacht and keep your crew safe. 
• If you are chartering a crewed yacht, or a skipper, with us, please note you do not require any previous experience. 
• View your Destination Resume & Requirements here. 

The T&Cs are found in your MyAccount as your first task. If you need assistance please contact the Pre-Travel team on paperwork@thlmarine.com

Your T&Cs will have been sent to you by email as soon as your booking was confirmed. If you need assistance please contact the Pre-Travel team on paperwork@thlmarine.com

• Please refresh MyAccount after completing each task.
• If MyAccount does not update, please continue and complete all tasks.
• If after 24 hours the system has not updated, contact the Pre-Travel team on paperwork@thlmarine.com.

Your total crew number can only be adjusted by our teams. Please contact the Pre-Travel team on paperwork@thlmarine.com  for assistance.

Once you have submitted your Guest List on the Advanced Guest Information platform, adult passengers will receive an emailed invitation to login to their MyAccount to view their pre-travel checklist of tasks . Here all adult passengers can view, and sign, their T&Cs. It is a legal requirement for all adult passengers to sign our T&Cs if they wish to travel with us.

Should you need to add or remove a passenger after having submitted the Guest List form, please contact our Pre-Travel team to adjust your total crew number. Once your crew number has been increased/decreased on your booking, please only submit the Guest List form for the new passenger(s).

All passengers must complete their own Advanced Guest Information form to ensure proper preparation of your boat and compliance with legal requirements and should be completed at least 90 days prior to your charter start date.
You and your guests will need the following information to complete the Advanced Guest Information form:

• Full name (as per passport)
• Email address (or the email address of the parent/guardian responsible for a child or infant)
• Full passport information
• Address information
  Note: The form will not save until you press submit on the final step.

All passengers must complete their own Arrival Information form at least 90 days prior to departure
You and your guests will need the following information to complete the Arrival Information form:

• Arrival date and time
• Arrival method (include flight number and arrival airport if arriving by plane

To correct any passengers email addresses, please reach out to our Pre-Travel team for assistance on paperwork@thlmarine.com

Once you have submitted your Guest List on the Advanced Guest Information platform, adult passengers will receive an emailed invitation to their pre-travel checklist on MyAccount. Here all adult passengers can submit their own Guest Information and Arrival details

Your guests need to submit their own information by logging in to their own MyAccount using their email address submitted on the Guest List.

Unfortunately due to strict GDPR regulations we are unable to receive any personal information by email. To guarantee your information remains safe and secure please login to your MyAccount where you will be able to input all of your details via the secure Advanced Guest Information platform.

The form, once submitted refreshes to a blank form and does not show what has been submitted. If this happens, you can rest assured that your form has submitted. If you see an error message, please contact the Pre-Travel team on paperwork@thlmarine.com for assistance.

The form, once submitted refreshes to a blank form and does not show what has been submitted. If this happens, you can rest assured that your form has submitted. If you see an error message, please contact the Pre-Travel team on paperwork@thlmarine.com for assistance.

If you have watched the briefing videos together using one of your crew’s email addresses, the task will remain incomplete for the other crew members. We require that all the crew have watched the Health and Safety Briefing.

Boat or yacht briefings can only be arranged on a first-come-first-served basis at check-in.

You are very welcome to add extras to your charter. Please view available charter extras here. Please contact the Pre-Travel team on paperwork@thlmarine.com for assistance.

Transfers are available at select bases, please contact the Pre-Travel team on paperwork@thlmarine.com for assistance

To link your skipper’s resume / CV to your booking, please ensure that when you submit your Guest List to the Advanced Guest Information platform, you submit your skipper’s details and the email address they used when they submitted their nline resume. For any assistance, please contact the Pre-Travel team on paperwork@thlmarine.com.

Your submitted passenger information is not viewable and is held safely adhearing to the strict privacy laws. Please contact our Pre-Travel team on paperwork@thlmarine.com. if you have any questions.

Our Pre-Travel team have a process in place to assist you with the booking related documents required when applying for a Travel Visa. Please contact our Pre-Travel team for assistance.

Please contact our Pre-Travel team to request a copy of your current invoice which reflects all payments made.

We understand that the travel insurance clause in our terms and conditions can prompt questions, and we’re happy to clarify what it means in practice. Travel insurance is a condition of booking, which means we expect guests to have coverage in place to protect their travel plans. That said, we don’t ask for proof, and it’s up to each customer to decide what level of coverage suits them. For our U.S. guests, we offer optional insurance through our trusted partner, Trip Mate. Please note that if you choose not to have any travel insurance, you would be responsible for covering any amendment or cancellation fees that apply as per the T&Cs.