Summer Departures Special
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Charter Paperwork

We’re looking forward to having you aboard and working to ensure a seamless arrival at your chosen base and charter experience. Each destination and type of charter has specific requirements, these will be displayed to you under your “MyAccount” feature.

MyAccount

What is My Account? 

MyAccount is a personalized online checklist. Here you will find a summary of the tasks that must be completed before your charter. Some of these do require your immediate attention, please log in to take a look. 

How does MyAccount work? 

What is included within MyAccount? 

There will be a list of tasks that must be completed prior to your departure. These will be presented to you in a checklist-style with the required deadlines.  

Terms & Conditions
  • As the lead passenger, please sign your Terms & Conditions within 72 hours of making a deposit. 
  • All other adult passengers are required to sign our terms and conditions
  • Please submit your Guest List as soon as possible to ensure MyAccount invitations are sent to all adult guests. 
  • View the Terms & Conditions here.
Guest Information

Telling us who is on board with you in advance will save you vital time upon arrival at the base. In order to complete this, you will require the following information about your fellow guests:

  • Full passenger details including full names, passport details
  • Individual email addresses
  • Arrival information

Completing guest information will take 5-15 minutes to complete depending on the number of guests in your party. This should be completed as soon as possible and is required for ALL passengers.
It is a legal requirement for all adult passengers to sign our T&Cs if they wish to travel with us.
Once you have submitted your guest list, adult passengers will receive an invitation to their pre-departure checklist on MyAccount. Here all adult passengers can view and sign their T&Cs.

Pay Balance 

Pay the balance of your charter 90 days prior to departure 

Submit the relevant resume/ qualification for your destination 
  • Certain regions require formal certifications to charter a Sail or Power yacht.  Check your destination Resume & Requirements here. 
  • If your chosen region does not require a formal certification, it is mandatory to submit a Sailing or Power Resume in advance of your charter. 
  • If you are chartering a crewed yacht, or a skipper, with us, please note you do not require any previous experience. 
Watch Chart Briefing Online 
  • The Chart briefing will provide detail of the cruising ground. 
  • Chart Briefing is to be watched by the Skipper & First Mate. 
  • Take note of any questions you may have to ask the team on base. 
  • View the chart briefing here
Watch Health & Safety Briefing Online 
  • The Health & Safety of our guests is a priority.  
  • Watch this video to understand the safety requirements and equipment that you will find onboard our yachts. 
  • All passengers must watch this briefing prior to leaving the marina. 
  • View the Health & Safety briefing here
E-guide

Get excited about your trip! View our destination eguides for everything you need to know about our base location and whilst out on the water! 

Online Pre-ordered Food & Beverages 

Take the hassle out of arriving at the base and pre-order your food and beverages to be onboard upon arrival. This is available at most bases. Learn more here.

Crewed Preference Form 
  • If you have booked a crewed yacht charter your food and beverages will be included. 
  • Please complete your online crewed preference sheet so the team can take your food preferences into consideration. 

MyAccount FAQs

I didn't receive the OTP
The OTP I received did not work

Clear Cache and try again, if unsuccessful, contact paperwork@thlmarine.com 

What happens if I have a shared email address?
  • Where possible, please ensure that each passenger has an individual email address as this will make the MyAccount process seamless. 
  • If you wish to use the same email, your guests’ tasks will only be visible on the lead passenger profile. 
  • Where Terms & Conditions are required, there will be a task, with the passenger’s name, assigned. 
  • When viewing briefing videos, these should be watched together. 
I have completed a task within MyAccount checklist, but the task is not marked as complete
  • Please refresh MyAccount after completing each task. 
  • If MyAccount does not update, please continue and complete all tasks. 
  • If after 24hours the system has not updated, contact paperwork@thlmarine.com  
  • Your guest information task will remain incomplete until you have provided your arrival details. This can be provided at any stage during your pre-departure process. Arrival details are essential for our base teams, so please ensure that this is complete. 
I can't access the tasks on MyAccount

The tasks will remain greyed out until you have signed your terms & conditions 

I have completed my guest information, but the task is showing as incomplete

Your guest information task will remain incomplete until you have provided your arrival details. This can be provided at any stage during your pre-departure process. Arrival details are essential for our base teams, so please ensure that this is complete. 

How do my guests receive access to MyAccount
  • The Lead Passenger must complete your guest information including individual email addresses, for all passengers. 
  • Once this is received, all adult passengers will receive an email inviting them to their own MyAccount which will have tasks relating specifically to passengers. 
Why do we need all the guests information?
  • We will never ask for information that we do not need. 
  • Depending on the destination you are visiting, the Port Authorities have varying requirements. 
  • Providing this in advance will ensure delays upon arrival are minimised. 
Is there a time limit when submitting guest information?
  • You need to submit your information as soon as possible. 
  • Each guest should take around 5 minutes to submit, providing you have the correct information on hand, however, you have up to 60 minutes to submit per guest. 
How do my guests receive access to their T&Cs
  • You must complete your guest information including individual email addresses, for all passengers. 
  • Once this is received, all adult passengers will receive an email inviting them to their own MyAccount where they will find a link to their personalise Terms & Conditions to sign. 
Why do I need a sailing certification/ resume?
  • The safety of our customers is a priority. 
  • In certain destinations a legal, and a port authority requirement to hold a formal certification. 
  • If your chosen region does not require a formal certification, it is mandatory to submit a Sailing or Power Resume in advance of your charter to ensure you have the correct experience to handle our yacht and keep your crew safe. 
  • If you are chartering a crewed yacht, or a skipper, with us, please note you do not require any previous experience. 
  • View your Destination Resume & Requirements here

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