4-Hour Commitment

The Moorings is committed to assisting you if you have a breakdown during your charter. Our 4 hour commitment means we will attend to you within four (4) hours of you notifying us of the breakdown of any essential equipment (judged as the opening hours of the base reception).

What’s Covered

The following equipment is considered essential to the operation of the yacht and is covered:

• Engine, transmission, windlass, sails, standing and running rigging, battery and alternator. 

What We Will Do

If you encounter a breakdown of any of the essential equipment detailed above, we will arrive to your yacht within 4 working hours of receiving your call (judged by the opening hours of the base reception).

For any lost sailing time due to the breakdown of essential equipment, we will review this on a case by case basis. If compensation is awarded, this will be in the form of a credit certificate. 

What We Ask You To Do

To receive guaranteed service on your charter, you must contact the base at the time of breakdown, problem or dissatisfaction. All grievances must be presented by the head charterer at the end of the charter and agreed upon by The Moorings or Moorings Preferred Partner prior to the customers departure from the marina.

What this Guarantee Does Not Cover

All breakdowns will be serviced. However, compensation will not be provided for the breakdown of any non-essential equipment including the following items:

• Generator and electrical equipment, cellular phone, VHF, refrigeration, stereo/cassette/CD player, auto pilot, GPS, water pressure pump, dinghy, outboard, knot meter, depth sounder, air conditioning and any other item which does not render the yacht inoperable. 

The Moorings or Moorings Preferred Partner will make every effort to repair these types of problems as soon as possible, if the charterer chooses; however, charterers may be asked to move to an anchorage that is more accessible to our repair team.

Please note:

• The 4 hour commitment is not applicable if the yacht is outside a twenty-mile radius of a Moorings base.
• All Moorings Preferred Partner bases are excluded from the 4 hour commitment policy.
• Exumas exceptions – while we will always do our best to assist you promptly, please note that due to the remote nature and wide distances within the Exumas cruising grounds, we cannot guarantee service within four hours in all areas. That said, if any essential equipment requires repair, rest assured that we will make every effort to reach you as quickly as conditions allow.

If you encounter any difficulties at all during your charter, please call us. The Moorings has a dedicated staff that is committed to providing you with “Unforgettable Moments on the Water”.

Thank you for choosing The Moorings.