Customer Reviews
It’s important to us that you always have a great experience with The Moorings. Below is the feedback The Moorings customers have given us from their recent vacations with The Moorings.
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We had a great time on our bareboat charter in the British Virgin Islands. The only downside is having to go through The Moorings. Poorly ran company, poor communication and they simply just do not care about the customer. They have gotten so big that they do not have the bandwidth or resources to provide proper customer service.
Once we left the dock, it was fantastic, especially because of our captain, Captain Giacomo! He was simply the best. Giacomo took care of us from the minute we stepped on the boat. Instantly you could tell that he was there to make sure we had the best experience possible for our voyage. He was extremely thorough in helping us put together an itinerary to make sure we could maximize the time we had on the boat. (on this note I would recommend that the moorings allow communication between the captain and the guest so an itinerary can be put together before getting on the boat) Giacomo was very attentive to our request and made sure that all guest on the charter were comfortable. I could not be more happy with Giacomo and would recommend that anyone going on a charter to do whatever they can to reserve him to be their captain!
I would say that the only reason this is a 4 star review is because of Giacomo. If the company was smart they would look to hire 100 more of Giacomo!
The Moorings is not easy to work with and they definitely do not appreciate the amount of time and money people spend to go on these trips.
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We chartered a 4500L with friends and family for 5 days and had the best time. This is truly the trip of a lifetime and there is nothing like it.
Captain Giacomo (“Captain Jack”) was such an incredible captain and fit for our group. He was friendly, knowledgeable, patient, and accommodating. He did a great job at hitting all of the spots that we wanted to see as well as recommending slight changes to our plans for smoother logistics or more beautiful views. He had our mooring balls reserved every morning at 7AM on the dot and was well prepared the entire trip. He became a great friend to us all and we look forward to calling him when we are ready to charter again!
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What a spectacular week with our four young adult children! Capt Andy making sure we maximized our adventures and Chef Linzi preparing over the top impressive meals. Every day we enjoyed Linzi’s “nibbles” with drinks to watch the sunset. We will be back!
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Absolute trip of a lifetime! Perfect combination of adventure and relaxation plus the best food for every single meal! We chartered Captain Andy and Chef Lenzi who made sure every aspect of the trip was amazing. This is our 2nd trip with them and I couldn’t recommend them more.
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The overall the sailing experience in the BVI was incredible. However, The Mooring fell short of my expectations. Upon arrival to Tortola, we stayed in The Moorings lodging after a 12-hour travel day. I was looking forward to a hot shower, but there was no hot water in our room. The Mooring Staff was not friendly, and it was very uninviting. It was as if they were entitled.
The Moorings messed up on our provisions and we lost 2 hours of sailing time obtaining the correct provisions had we originally ordered. The oven on the sailing vessel did not work and the barbeque was very marginal. And one of the coolers for ice leaked. When we follow-up up on our concerns, the Customer Service was not at all helpful or willing to make things right.
We did love our Captain! JP was great…he was responsible, fun and very accommodating. He knew what he was doing, and he made us feel very safe.
I am looking forward to my next sailing trip in the BVI, but it will not be through The Moorings.
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Had a wonderful time in the BVI’s! Our Captain Jack went above and beyond all week! The places he suggested to visit were breathtaking. We will definitely be requesting Captain Jack on our next BVI trip!
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We are a family of five and have previously rented with Moorings in the BVI, where my husband served as captain. In Croatia, due to local regulations, a licensed skipper is required unless you hold a special certification. Initially, we were hesitant about having a captain onboard for the week — but we couldn’t have been more pleasantly surprised.
Ivan, our skipper, was exceptional. As an active family that enjoys adventure, we had a packed itinerary, and he made it all seamless. He took us to the most stunning coves and ensured that we ended each day in a charming, picturesque town. His restaurant recommendations were always spot on, and he was incredibly attentive to everyone’s needs, from the teens to the adults.
To be honest, our week sailing the Croatian coast was one of the best experiences of our lives. Saying goodbye was truly emotional. The boats in Agana were also in excellent condition — even better maintained than what we’ve seen from the Moorings fleet in the BVI. We booked the same class of yacht in both locations, but the difference in upkeep and presentation was noticeable.
Though we usually prefer to travel independently, having Ivan with us turned out to be a stroke of luck. He made our trip richer, more relaxing, and full of hidden gems we would have never found on our own.
Highly recommended — we can’t wait to return!
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My friends and I recently chartered Seas the Day, a 50’ Catamaran crewed by Captain Andy and Chef Linzi. This was a birthday present to myself that will be remembered as the best trip I’ve ever had! Captain Andy and Chef Linzi orchestrated every little detail in a way that felt both leisurely and packed with fun activities. The bonus “chart talk” with Captain Andy is well worth the daily listen — I gained a new appreciation for how exacting and complicated nautical navigation really is. Captain Andy is a pro and, as a person only mildly comfortable in the water, I felt super safe with Captain Andy at all times. Then there is Chef Linzi whose culinary skills and artful presentation were on display four times a day for our pleasure. We ate on land only once because we did not want to miss a single delicious meal made by Chef Linzi. Their respective skills are only matched by the fact that they are lovely individuals whose goal truly is to deliver the best and most memorable vacation possible for their guests. I would/will do this trip again without reservation — but only if Andy and Linzi are the crew.
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We had a great time on our 5 day sailing adventure. The food was both delicious and presented beautifully. We really felt pampered. We enjoyed going to Cooper Island, Virgin Gorda, Saba Rock Norman Island, Jost van dyke and many snorkeling spots. I was the only SCUBA diver on the trip and Andy made it extremely easy to enjoy a morning of Scuba diving. We loved their humor and easy going attitude. Especially enjoyed Capt Andy s chart talks. They packed so much into the 5 days that we felt that it was longer. Have them take you to Sandy Cay. Fun times
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The whole process was top notch. We were extremely impressed with Captain Shem Samuels.. he was very respectful of our space. He was instrumental in helping us structure our itinerary everyday as well as assist in making dinner reservations as needed. Planning on coming back next year!!
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The Moorings trip in the BVI’s leaving Tortola was a special vacation experience. The customer service provided by The Moorings prior to the trip was spot on and helped us plan and provision our week. Being able to sleep aboard the catamaran the night before departure was nice and allowed the group to be prepared, understand the boat and be ready to start our journey early the next morning.
We had a captain (Marlon) provided by Moorings who exceeded our expectations. Marlon was clearly knowledgeable of the boat, sailing and the Carribean. Marlon seemed to know people at every stop and was able to help us pick everything from the best restaurants and bars to secluded beaches.
This trip was fantastic all around and I would suggest The Moorings to anyone looking for a unique experience. -
Best Family Trip!! Our family of 8 absolutely loved the week spent aboard Seas the Day with Capt Andy and Linzi! From the moment we boarded everything was excellent!! Everyday Capt Andy sailed us to a different island to beautiful beach’s and bars! They knew all of the best snorkeling spots that we stopped at along the way!! Every meal Linzi made and served us was amazing and the presentation was always beautiful! Each night for happy hour Linzi made nibbles and a signature drink of the night as we watched the sunsets and talked about what we would do the next day!! We all agreed this was our favorite trip and can’t wait to set sail again!!
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This trip was so much fun. Andy and Linzi were the most kind, joyful, and knowledgeable people. They made the experience feel perfect. For going to beautiful beaches and location day to day to the amazing food all week. This trip on Seas The Day was one I will never forget.
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The trip was awesome. We were on Seas the Day with Andy and Linzi who made the trip amazing. They took us to the coolest places and made the best food. They are the nicest and best people to do this trip with.
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After taking a week-long catamaran trip with Captain Andy and Lindzi, I can say it was nothing short of incredible! They were so knowledgeable and extremely friendly. On the moorings “Seas the day”, We got to see secluded beaches, eat amazing food, and sail the most beautiful waters! I have zero complaints! They made everything so seamless and easy, truly feeling like a vacation. I would highly recommend to any family or group of friends. Hoping I can return one day!
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Such an amazing trip! We had Captain Andy and Linzi, and they were absolutely incredible, making the trip perfect! Very welcoming and great hospitality. They took us to all the good spots that they knew and made sure we got the best out of everything. We had 8 of us and were very comfortable on the boat. The food was amazing, courtesy of Mrs. Linzi. Don’t overpack, you won’t need it!
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This trip was a life time experience, and bucket list trip. We traveled with Captain Andy and Chef Linzi and they were absolutely amazing. Andy took us to the best sports, and taught us about sailing along the way. Linzi made some of the best food I have ever had. All along they were great company to be with. When I do this trip again I will be sure to do it with them.
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We ladies (mothers/daughters) and friends had a wonderful experience on our seven-day cruise thru the BVIs. It more than met our expectations! Captain Giacomo was super-friendly, easy to get along with and had great suggestions for places to visit and explore and for restaurants. He was very attentive to our requests, was very professional, and we all enjoyed his
company and the whole trip overall. We would definitely recommend this excursion to all – thank you to The Moorings! -
Great boats, fantastic service, and there to help.
All within one of the world best sailing sites. Perfect winds and beautiful anchorages. Lobsters and conch. -
We have been sailing the BVI with Mooring Charters for 20 years! This trip was just another amazing experience. The BVI is a perfect place to see beautiful water and welcoming islands. We chartered a Moorings 5000 sail cat that was perfect for our needs. Thank you Moorings for always providing exceptional service!
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We had a great time on our bareboat charter in the British Virgin Islands. The only downside is having to go through The Moorings. Poorly ran company, poor communication and they simply just do not care about the customer. They have gotten so big that they do not have the bandwidth or resources to provide proper customer service.
Once we left the dock, it was fantastic, especially because of our captain, Captain Giacomo! He was simply the best. Giacomo took care of us from the minute we stepped on the boat. Instantly you could tell that he was there to make sure we had the best experience possible for our voyage. He was extremely thorough in helping us put together an itinerary to make sure we could maximize the time we had on the boat. (on this note I would recommend that the moorings allow communication between the captain and the guest so an itinerary can be put together before getting on the boat) Giacomo was very attentive to our request and made sure that all guest on the charter were comfortable. I could not be more happy with Giacomo and would recommend that anyone going on a charter to do whatever they can to reserve him to be their captain!
I would say that the only reason this is a 4 star review is because of Giacomo. If the company was smart they would look to hire 100 more of Giacomo!
The Moorings is not easy to work with and they definitely do not appreciate the amount of time and money people spend to go on these trips.
-
We chartered a 4500L with friends and family for 5 days and had the best time. This is truly the trip of a lifetime and there is nothing like it.
Captain Giacomo (“Captain Jack”) was such an incredible captain and fit for our group. He was friendly, knowledgeable, patient, and accommodating. He did a great job at hitting all of the spots that we wanted to see as well as recommending slight changes to our plans for smoother logistics or more beautiful views. He had our mooring balls reserved every morning at 7AM on the dot and was well prepared the entire trip. He became a great friend to us all and we look forward to calling him when we are ready to charter again!
-
What a spectacular week with our four young adult children! Capt Andy making sure we maximized our adventures and Chef Linzi preparing over the top impressive meals. Every day we enjoyed Linzi’s “nibbles” with drinks to watch the sunset. We will be back!
-
Absolute trip of a lifetime! Perfect combination of adventure and relaxation plus the best food for every single meal! We chartered Captain Andy and Chef Lenzi who made sure every aspect of the trip was amazing. This is our 2nd trip with them and I couldn’t recommend them more.
-
The overall the sailing experience in the BVI was incredible. However, The Mooring fell short of my expectations. Upon arrival to Tortola, we stayed in The Moorings lodging after a 12-hour travel day. I was looking forward to a hot shower, but there was no hot water in our room. The Mooring Staff was not friendly, and it was very uninviting. It was as if they were entitled.
The Moorings messed up on our provisions and we lost 2 hours of sailing time obtaining the correct provisions had we originally ordered. The oven on the sailing vessel did not work and the barbeque was very marginal. And one of the coolers for ice leaked. When we follow-up up on our concerns, the Customer Service was not at all helpful or willing to make things right.
We did love our Captain! JP was great…he was responsible, fun and very accommodating. He knew what he was doing, and he made us feel very safe.
I am looking forward to my next sailing trip in the BVI, but it will not be through The Moorings.
-
Had a wonderful time in the BVI’s! Our Captain Jack went above and beyond all week! The places he suggested to visit were breathtaking. We will definitely be requesting Captain Jack on our next BVI trip!
-
We are a family of five and have previously rented with Moorings in the BVI, where my husband served as captain. In Croatia, due to local regulations, a licensed skipper is required unless you hold a special certification. Initially, we were hesitant about having a captain onboard for the week — but we couldn’t have been more pleasantly surprised.
Ivan, our skipper, was exceptional. As an active family that enjoys adventure, we had a packed itinerary, and he made it all seamless. He took us to the most stunning coves and ensured that we ended each day in a charming, picturesque town. His restaurant recommendations were always spot on, and he was incredibly attentive to everyone’s needs, from the teens to the adults.
To be honest, our week sailing the Croatian coast was one of the best experiences of our lives. Saying goodbye was truly emotional. The boats in Agana were also in excellent condition — even better maintained than what we’ve seen from the Moorings fleet in the BVI. We booked the same class of yacht in both locations, but the difference in upkeep and presentation was noticeable.
Though we usually prefer to travel independently, having Ivan with us turned out to be a stroke of luck. He made our trip richer, more relaxing, and full of hidden gems we would have never found on our own.
Highly recommended — we can’t wait to return!
-
My friends and I recently chartered Seas the Day, a 50’ Catamaran crewed by Captain Andy and Chef Linzi. This was a birthday present to myself that will be remembered as the best trip I’ve ever had! Captain Andy and Chef Linzi orchestrated every little detail in a way that felt both leisurely and packed with fun activities. The bonus “chart talk” with Captain Andy is well worth the daily listen — I gained a new appreciation for how exacting and complicated nautical navigation really is. Captain Andy is a pro and, as a person only mildly comfortable in the water, I felt super safe with Captain Andy at all times. Then there is Chef Linzi whose culinary skills and artful presentation were on display four times a day for our pleasure. We ate on land only once because we did not want to miss a single delicious meal made by Chef Linzi. Their respective skills are only matched by the fact that they are lovely individuals whose goal truly is to deliver the best and most memorable vacation possible for their guests. I would/will do this trip again without reservation — but only if Andy and Linzi are the crew.
-
We had a great time on our 5 day sailing adventure. The food was both delicious and presented beautifully. We really felt pampered. We enjoyed going to Cooper Island, Virgin Gorda, Saba Rock Norman Island, Jost van dyke and many snorkeling spots. I was the only SCUBA diver on the trip and Andy made it extremely easy to enjoy a morning of Scuba diving. We loved their humor and easy going attitude. Especially enjoyed Capt Andy s chart talks. They packed so much into the 5 days that we felt that it was longer. Have them take you to Sandy Cay. Fun times
-
The whole process was top notch. We were extremely impressed with Captain Shem Samuels.. he was very respectful of our space. He was instrumental in helping us structure our itinerary everyday as well as assist in making dinner reservations as needed. Planning on coming back next year!!
-
The Moorings trip in the BVI’s leaving Tortola was a special vacation experience. The customer service provided by The Moorings prior to the trip was spot on and helped us plan and provision our week. Being able to sleep aboard the catamaran the night before departure was nice and allowed the group to be prepared, understand the boat and be ready to start our journey early the next morning.
We had a captain (Marlon) provided by Moorings who exceeded our expectations. Marlon was clearly knowledgeable of the boat, sailing and the Carribean. Marlon seemed to know people at every stop and was able to help us pick everything from the best restaurants and bars to secluded beaches.
This trip was fantastic all around and I would suggest The Moorings to anyone looking for a unique experience. -
Best Family Trip!! Our family of 8 absolutely loved the week spent aboard Seas the Day with Capt Andy and Linzi! From the moment we boarded everything was excellent!! Everyday Capt Andy sailed us to a different island to beautiful beach’s and bars! They knew all of the best snorkeling spots that we stopped at along the way!! Every meal Linzi made and served us was amazing and the presentation was always beautiful! Each night for happy hour Linzi made nibbles and a signature drink of the night as we watched the sunsets and talked about what we would do the next day!! We all agreed this was our favorite trip and can’t wait to set sail again!!
-
This trip was so much fun. Andy and Linzi were the most kind, joyful, and knowledgeable people. They made the experience feel perfect. For going to beautiful beaches and location day to day to the amazing food all week. This trip on Seas The Day was one I will never forget.
-
The trip was awesome. We were on Seas the Day with Andy and Linzi who made the trip amazing. They took us to the coolest places and made the best food. They are the nicest and best people to do this trip with.
-
After taking a week-long catamaran trip with Captain Andy and Lindzi, I can say it was nothing short of incredible! They were so knowledgeable and extremely friendly. On the moorings “Seas the day”, We got to see secluded beaches, eat amazing food, and sail the most beautiful waters! I have zero complaints! They made everything so seamless and easy, truly feeling like a vacation. I would highly recommend to any family or group of friends. Hoping I can return one day!
-
Such an amazing trip! We had Captain Andy and Linzi, and they were absolutely incredible, making the trip perfect! Very welcoming and great hospitality. They took us to all the good spots that they knew and made sure we got the best out of everything. We had 8 of us and were very comfortable on the boat. The food was amazing, courtesy of Mrs. Linzi. Don’t overpack, you won’t need it!
-
This trip was a life time experience, and bucket list trip. We traveled with Captain Andy and Chef Linzi and they were absolutely amazing. Andy took us to the best sports, and taught us about sailing along the way. Linzi made some of the best food I have ever had. All along they were great company to be with. When I do this trip again I will be sure to do it with them.
-
We ladies (mothers/daughters) and friends had a wonderful experience on our seven-day cruise thru the BVIs. It more than met our expectations! Captain Giacomo was super-friendly, easy to get along with and had great suggestions for places to visit and explore and for restaurants. He was very attentive to our requests, was very professional, and we all enjoyed his
company and the whole trip overall. We would definitely recommend this excursion to all – thank you to The Moorings! -
Great boats, fantastic service, and there to help.
All within one of the world best sailing sites. Perfect winds and beautiful anchorages. Lobsters and conch. -
We have been sailing the BVI with Mooring Charters for 20 years! This trip was just another amazing experience. The BVI is a perfect place to see beautiful water and welcoming islands. We chartered a Moorings 5000 sail cat that was perfect for our needs. Thank you Moorings for always providing exceptional service!
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