Our Promise to You

With different options available, you have the freedom to plan your yacht charter experience, confident that if your charter with The Moorings is postponed due to Covid-19*, you may at any time up until 7 days prior to departure either:

• Change the departure dates of your booking**, or

• Opt to receive a credit certificate for the charter amount*** (provided your balance is paid in full), which will be valid for any departure within 12 months from your original departure date.

*Qualifying Reasons:

1. We have confirmed that we are unable to operate your vacation due to local government restrictions.
2. You are unable to reach your destination due to confirmed border closures or if your Foreign Office (or equivalent Government department) advises against ‘all‘ or ‘all but essential travel‘ to your booked destination AND such measures or advice is confirmed to still be in place on your date of departure.
3. Any member of your party displays symptoms of Covid-19 in the four weeks prior to your departure. Please check with your local government health department for advice on what these symptoms are and, to benefit from this policy, we will require a doctor’s note confirming that you have presented with symptoms of Covid-19.

**This is subject to the following conditions: If your charter departs between December 16, 2020 – January 2, 2021, then the notice period to make such a change will be 30 days, not 7. This change option is not applicable to Group Bookings (5 yachts or more). Except as stated otherwise, all other terms and conditions apply.

***If your charter departs between December 16, 2020 – January 2, 2021, then the notice period to make such a change will be 30 days, not 7. "Charter amount" refers to the cost of the yacht charter and ancillary extras booked at the same time, but does not include flights or other third-party services to which normal cancellation charges apply. This change option is not applicable to Group Bookings (5 yachts or more). Except as stated above all terms and conditions agreed to by you when you made your booking, including with regards cancellation, changes, or otherwise continue to apply.

Flex Protection Plan

Change of plans? With our Flex Protection Plan, you can change your trip destination or departure dates for any reason up to up to 14 days out (30 days if the departure date is between December 16, 2020 – January 2, 2021).  Just purchase the Flex Protection Plan within 14 days of confirming your charter and avoid change fees of up to $1000 later. This offer is subject to the following conditions:

• This plan applies to new bookings made from June 22, 2020, which are due to depart on or before December 31, 2021.
• The new departure date must fall within 12 months of the original departure date. 
• This plan may be applied once per booking.
• If the re-booked charter results in a price increase, the difference in price will be the charterer's responsibility. If the re-booked charter results in a price decrease, the charterer will receive a credit certificate in the amount of the difference. The future-booking credit certificate is valid for one year.
• The Flex Protection Plan fee ($399) is non-refundable and may not be redeemed for cash.

Please contact a Vacation Planner for more details about our Flex Protection Plan.

Charter Insurance Policies

The Moorings offers a standard custom charter insurance policy, which provides coverage for things like interruption due to unforeseen events including accidental injury or illness, natural disaster, trip cancellation, coverage for missed airline connections, and more. Our Vacation Planning Team will be happy to assist.

Additional coverage plans are also available through our partners at Redpoint Travel Insurance where you can purchase the travel insurance option that suits you best, including policies that enable "cancellation for any reason" and different levels of medical evacuation coverage.

Base Reopenings

Please note: all base reopening dates are subject to change. As of September 21, 2020, the BVI has announced the territory will reopen to tourists on Dec 1, 2020. All charters for November 2020 are impacted and guests with charters scheduled to depart prior to December 1 will be receiving a credit certificate

Table Updated: November 23, 2020, 3:00 PM

For destinations not listed above, we will announce the reopening date shortly.

*For customers traveling from the U.S. or other South or Central American countries, charters will resume after the winter break for seasonally closed bases. For customers traveling from Canada or Uruguay, our charters bases in the Mediterranean were already open during the summer of 2020.