Our Promise to You

The Moorings Caribbean Destinations

When you entrust us with your invaluable vacation time, we want you to feel confident in those travel plans. To provide you with peace of mind amid uncertain circumstances, we are offering new flexible rebooking terms.

In addition to our flexible rebooking terms, our updated Safety Measures endeavor to keep you and your family safe when visiting our bases.

With different options available, you have the freedom to plan your yacht charter experience, confident that if your charter with The Moorings is postponed due to Covid-19*, you may at any time up until 7 days prior (or 30 days prior if during the peak season) to departure either:

  • Change the departure dates of your booking**, or
  • Opt to receive a credit certificate for the charter amount*** (provided your balance is paid in full), which will be valid for any departure within 12 months from your original departure date.

*Qualifying Reasons:

  1. We have confirmed that we are unable to operate your vacation due to local government restrictions.
  2. You are unable to reach your destination due to confirmed border closures or if your Foreign Office (or equivalent Government department) advises against ‘all‘ or ‘all but essential travel‘ to your booked destination AND such measures or advice is confirmed to still be in place on your date of departure.
  3. Any member of your party displays symptoms of Covid-19 in the four weeks prior to your departure. Please check with your local government health department for advice on what these symptoms are and, to benefit from this policy, we will require a doctor’s note confirming that you have presented with symptoms of Covid-19.

**This is subject to the following condition: This change option is not applicable to Group Bookings (5 yachts or more). Except as stated otherwise, all other terms and conditions apply.

***"Charter amount" refers to the cost of the yacht charter and ancillary extras booked at the same time, but does not include flights or other third-party services to which normal cancellation charges apply. This change option is not applicable to Group Bookings (5 yachts or more). Except as stated above all terms and conditions agreed to by you when you made your booking, including with regards cancellation, changes, or otherwise continue to apply.

Flex Protection Plan

Change of plans? With our Flex Protection Plan, you can change your trip destination or departure dates for any reason up to up to 14 days out. Just purchase the Flex Protection Plan within 14 days of confirming your charter and avoid change fees of up to $1,000 later. This offer is subject to the following conditions:

  • This plan applies to new bookings only. Cannot be applied to bookings at partner bases like Italy, Brazil, and Florida.
  • The new departure date must fall within 12 months of the original departure date. 
  • This plan may be purchased twice per booking.
  • If the re-booked charter results in a price increase, the difference in price will be the charterer's responsibility. If the re-booked charter results in a price decrease, the charterer will receive a credit certificate in the amount of the difference. The future-booking credit certificate is valid for one year.
  • The Flex Protection Plan fee ($399) is non-refundable and may not be redeemed for cash.

Please contact a Vacation Planner for more details about our Flex Protection Plan.

Charter Insurance Policies

The Moorings offers a standard custom charter insurance policy, which provides coverage for things like interruption due to unforeseen events including accidental injury or illness, natural disaster, trip cancellation, coverage for missed airline connections, and more. Our Vacation Planning Team will be happy to assist.

Additional coverage plans are also available through our partners at Redpoint Travel Insurance where you can purchase the travel insurance option that suits you best, including policies that enable "cancellation for any reason" and different levels of medical evacuation coverage.