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Customer Reviews

Customer Reviews

It’s important to us that you always have a great experience with The Moorings. Below is the feedback The Moorings customers have given us from their recent vacations with The Moorings. 

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Showing: 1980 of 2146 Reviews
  • John H.
    Reviewed Jul 26, 2021 (5)

    Oliver was on top of our trip, including scheduling a rapid Covid test for our return. Jelly Belly (Linston Mercer) our skipper was the most amazing captain, sailer, story teller and guide around the BVIs. He is worth his weight in gold. Amazing person to represent your brand with guests.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Mike S.
    Reviewed Jul 26, 2021 (4)

    The simple pick up process, the helpful staff, the location (St. Thomas).

    Service
    4
    Crusing area
    4
    Comfort
    4
  • Stephane B.
    Reviewed Jul 25, 2021 (5)

    Our captain, julien H, was customer-service focused and fantastic-he tailored the trip to our wishes, and made it a fantastic trip of a lifetime. When there was a problem with the boat, he would fix it. When we wanted to do more sailing, he changed the plan to make sure we were happy. He is one of the biggest resources you have, and the biggest reason our trip was so much fun.

    Service
    3
    Crusing area
    5
    Comfort
    5
  • Danny C.
    Reviewed Jul 25, 2021 (5)

    Minimum to None boat issues, easy check-in and out.. great personnel

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Ricardo C.
    Reviewed Jul 25, 2021 (5)

    FROM THE MOMENT WE ARRIVE AT MARINERS HOTEL, THE SERVICE WAS 5 STAR AT FRONT DESK, RESTAURANT AND BOAT PREPARATION CREW,

    Service
    5
    Crusing area
    5
    Comfort
    4
  • Julian I.
    Reviewed Jul 25, 2021 (5)

    Vessel appearance, reliability, very expedient check-in and departure process. All pre-arrival communication and coordination was excellent. No surprises.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Don N.
    Reviewed Jul 25, 2021 (4)

    Great service from the marina staff

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Patrick B.
    Reviewed Jul 25, 2021 (4)

    Staff was exceptional. Response to problems was immediate.

    Service
    5
    Crusing area
    5
    Comfort
    4
  • Steve H.
    Reviewed Jul 25, 2021 (5)

    Overall experience was great. With some exceptions, boat was what we expected and in good shape. Booking was straightforward.

    Service
    3
    Crusing area
    5
    Comfort
    5
  • John E.
    Reviewed Jul 24, 2021 (5)

    The service was outstanding, even when we fouled a mooring line they had a diver to help us within 2 hours. The staff are friendly and very helpful, the briefing helped us decide where the best places to visit are.

    Service
    5
    Crusing area
    4
    Comfort
    4
  • Christian S.
    Reviewed Jul 24, 2021 (5)

    We have been sailing with the Moorings since 1994 and we always get great boat and wonderful services.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Julie C.
    Reviewed Jul 24, 2021 (5)

    The ability to just show up for vacation and not have to plan what we were going to do each day or what we were going to eat was amazing. Adam and Rosie were fantastic. They took us to secret places and we had the entire bay to ourselves. The meals that were prepared were beyond our expectations.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Christina S.
    Reviewed Jul 24, 2021 (4)

    Great service and great boat

    Service
    4
    Crusing area
    5
    Comfort
    5
  • Kevin R.
    Reviewed Jul 23, 2021 (5)

    Quality boat, great customer service, friendly staff

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Mark D.
    Reviewed Jul 23, 2021 (5)

    The yacht itself was outstanding well designed and the crew was awesome

    Service
    5
    Crusing area
    5
    Comfort
    4
  • Stephen M.
    Reviewed Jul 23, 2021 (5)

    Having sailed with the Moorings several times, I know the boats are in good shape and the process of check in is easier

    Service
    5
    Crusing area
    4
    Comfort
    5
  • Javier O.
    Reviewed Jul 23, 2021 (4)

    overall experience was good

    Service
    3
    Crusing area
    5
    Comfort
    5
  • Johara M.
    Reviewed Jul 22, 2021 (5)

    Everything impeccable; boat super clean, comfortable and beautiful

    Service
    4
    Crusing area
    5
    Comfort
    5
  • Stephen B.
    Reviewed Jul 21, 2021 (5)

    Great customer service and support. Vessel was in great shape and performed like a champ.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Robert B.
    Reviewed Jul 20, 2021 (4)

    Good fleet, dependable service

    Service
    3
    Crusing area
    5
    Comfort
    5

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